Returns

• If your play mat isn’t quite right for you or you’ve simply changed your mind, we’re happy to help. Returns are accepted within 14 days of delivery, with return shipping costs covered by the customer.
  
• We accept returns for items that are unused, unopened, and in their original vacuum-sealed packaging with the box intact and uncompressed. Once we receive and inspect your return, we'll issue a refund to your original payment method.

Opened or Unboxed Items

• We're unable to accept returns once a play mat has been opened. Each mat is individually vacuum-packed and expands to full size once unpacked, making it impossible to repackage.
• This policy ensures hygiene, safety, and quality for all families.

Exchanges

• Please inspect your order carefully when it arrives. If you believe you received an incorrect item, let us know within 14 days and we'll work to make it right. Send an email to our Customer Care team at hello@kidityhub.com 

Damaged or Defective Items

• If your mat arrives with a defect or factory error, it's covered by our 12-month warranty. We'll replace it at no cost to you, including shipping, as long as stock is available. Please inspect your mat and report issues within 14 days of delivery. 

  
  

Final Sale Items

• Items marked as final Sale are not eligible for return or refund.